Ordered furniture for our boys bedrooms from the Rooms To walk in Wilmington NC top top June 28, 2019. Our order was delivered on July 18, 2019. Every the furniture looked good except for one of the mattresses. It to be bulging on one side. Flipped the mattress over and it to be bulging on that side too. Once you press on the you have the right to tell the springs on the inside room all messed up.Now I have one boy with no mattress come sleep on.
Called increase Rooms to walk in Wilmington NC and one that the supervisors Dustin Cummins (Or Cummings) claimed he would shot to execute what he can to obtain this solved as shortly as possible.
We additionally called increase the 1 800 number and they told united state the earliest the they can deliver a new mattress was on Wednesday July 24, 2019, or the other choice was the we could drive to over there warehouse (where ever before that is) and also pick a mattress increase on Saturday July 20, 2019 on our dime. We room celebrating our children birthdays this Saturday the end of town so this isn’t even an choice for us, plus us paid for delivery. It’s really upsetting that Rooms To walk isn’t trying more difficult to do this right.
You are watching: Rooms to go corporate office ceo
So now my boy doesn’t have a mattress come sleep on for the next week since Rooms To go didn’t examine to make certain that the product they are loading top top the truck for shipment is an excellent to go to the customer.
Spoke come a manager named Danny (??I think it is what he stated his surname was??) at the warehouse and he stated he could have it delivered Saturday. Once my husband claimed we would be the end of town, to celebrate ours sons birthday, the manager stated that we have to reschedule ours plans because that the lull of ours son. My husband already took turn off of occupational (so it is a day of no income) to be right here today so they could deliver, and also now we space being told come work roughly Rooms come Go’s schedule yet again when this is plainly a problem on your part.
See more: 2008 Accord Timing Belt Or Chain ? Does Timing Belt Need To Be Changed
So again we are at a delivery date of Wednesday July 24, 2019. The manager said he to be going to refund the $250 shipment fee (guess us will view if that actually happens) and my son still has to sleep ~ above the floor. Or attempt to sleep on very lumpy, uncomfortable damaged springs mattress (which the floor is probably more comfortable!) because that the amount of money we just spent ~ above bedroom furniture, and also for as big of a company that Rooms To walk is, ns would have actually expected castle to desire to make this best immediately.
I have actually been a Rooms To walk customer for a lengthy time yet have never had such crappy service. I will never ever be a customer v this agency ever again!